GIVING BAD NEWS : I’m sorry to spring this on you like this, I don’t know how to say this, I've got some bad news., I need to warn you that I have bad news, I’m afraid I have bad news, I’m sorry I have to tell you that, GIVING GOOD NEWS: You’ll never guess what just happened, Can you believe it?, Are you sitting down?, We are really happy to inform you, I’ve got some amazing news for you., RESPONDING TO BAD NEWS: That’s unfortunate., How come?, Yeah… I’m really sorry to hear that., What? Are you serious? What happened?, How sad., I know how you must be feeling, Oh no, that stinks!, That must be so frustrating., RESPONDING TO GOOD NEWS : That’s awesome!, Congratulations, baby., Wow, that sounds great!, Oh my gosh, I’m so happy for you, guys!, I’m thrilled/I’m thrilled to hear that, Well done!, Oh, that’s so great!,

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