disappointed by - sad because of, would like - want, in addition - also, return - send back, received - got, refund - get my money back, Dear Sir or Madam - Hi!, however - but, I look forward to hearing from you. - hope to get a reply, Yours sincerely - Best wishes, assistance - help, apologise - say sorry , inform - tell, be delighted - be happy , request - ask for, provide - give, require - need,

Formal email

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