1) New customers to Xfinity Internet services that only have pending internet installation orders, with no other existing Xfinity Internet are eligible to order up to 10 lines of mobile service. a) True b) False 2) Bulk customers are eligible to receive Xfinity Mobile services are eligible to receive services under a tenant agreement.  a) True b) False c) they just what to 3) When assisting an Xfinity Mobile customer with activation, if the customer has a pending order for CORE services, I should __________. a) Complete the CORE services order also. b) Have the customer call back until the CORE services order is complete. c) Continue with XM activation support only. 4) Customer claims to never have ordered Xfinity Mobile. How should we proceed? a) Complete the XM order and have the customer contact retention b) Disconnect the XM lines c) Empathize and transfer the customer to "Fraud" dept. 5) An Xfinity Mobile customer needs to complete activation with a ported number. How do we proceed? a) Transfer the customer to the XM porting department. b) Assist with porting and complete activation. c) Redirect the customer to self-service for porting issues.

Xfinity Mobile Welcome & Activation

от
За вграждане

Табло

Визуален стил

Опции

Шаблон за превключване

Възстановяване на авто-записаната: ?