1) When I opened the box, a) There was no earplugs b) the screen was broken 2) When I opened the box, a) there was no earphones inside b) there was no phone inside 3) The earphones are not working well. a) I can't turn them on. b) I cant hear anything on the left side.  4) When I tried to turn it on, a) nothing happened. b) The screen was broken. 5) When I plugged the charger,  a) it didn't charge my phone. b) the screen broke. 6) I bought an iPhone online, but... a) they didn't send me any phone. b) they sent me the wrong phone. 7) I'd like to exchange it... a) for a new one, please. b) a refund, please. 8) I'd rather have my money back. I'd rather have .... a) an exchange, please. b) a refund, please. 9) When people at the shop give you something they say.... a) Of course. b) Here you are. c) Bye. 10) When people say "thank you", you should answer.... a) Bye. b) No problem. c) No worries. d) My pleasure.

Complaining about phone problems

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