1) How can we forge deep connections with our customers in order to foster loyalty? 2) What are the pillars of your identity? 3) Is there a strong sense of affiliation within your social circles? 4) Do you find yourself rooting for the underdog in most situations? 5) Have you ever experienced the negative effects of a mod mentality? 6) Have you reaped the benefits of practicing gratitude and mindfulness? 7) Have you ever witnessed someone wreak havoc on their own life due to destructive behavior? 8) Do you have any compelling stories to tell? 9) Can you call yourself a hermit? What are the main drawbacks of being such a person? 10) Do you tend to dwell on past mistakes or learn from them and move on? 11) Are you on first-name terms with any celebrities? 12) Can you describe a particularly evocative memory from your childhood? 13) Who is a renowned celebrity that you admire? 14) Who is a renowned author that you admire for their storytelling?

FCE warm-up (20.06)

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