Apologising: I'm really sorry, but …, I'm afraid …, I can only apologise., I'm terribly sorry., I'm afraid not., Emphasising that the excuse is real: Honestly, I really can't get out of it., There really is nothing we can do about it., I would if I could, but I'm afraid it's impossible., Accepting explanations: These things happen., Don't be silly. I'm sure …, It is what it is., Don't worry about it., At least you phoned/you're here now., Promising and thanking: I'll make it a priority., I'll make it up to you., I'll give you the money for it., I'll do it tomorrow, I promise., Let me assure you that it will not happen again., Thanks for being so understanding.,

Apologising

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