Ideally, you should delete everything and start over Restore from a known-good backup Important user documents may need to be recovered - Malware removal, Application failures, security alerts Slow boot, slow applications Know what you’re dealing with - Verify malware symptoms, Disconnect from the network Keep it contained Isolate all removable media Prevent the spread - Quarantine infected systems, Malware infects restore points Disable System Protection Delete all restore points - Disable System Restore, Signature and engine updates Automatic vs. manual Your malware may prevent the update process  - Remediate: Update anti-virus, Malware-specific - Scan and remove difficult malware Stand-alone removal apps Delete and rebuild  - Remediate: Scan and remove, Safe mode Load the bare minimum operating systemPre-installation environment (WinPE) May require the repair of boot records and sectors  - 4b. Remediate: Scan and remove, Built into the antivirus software Task scheduler Operating system updates - Schedule scans and run updates, Put things as they were Create a restore point  - Enable System Protection, One on one Personal training Posters and signs Message board posting Login message - Educate the end user,

a+1102 3.3 - Removing Malware

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