1) How would a store order banking supplies? a) Through IPro b) Calling the bank c) Findmore 2) How do we assist with gift card balances for store associates? a) Credit Services Portal b) OSI 3) What report shows you what amounts are entered during closing? a) Till Settle Report  b) Check Deposit Report c) Register Status Report 4) Check was handed back to customer, what KBA would you use? a) KBA00081324 b) KBA00080840 c) KBA00080855 5) How long does a rebuild usually take? a) 1-3 hours b) 3-4 hours c) 2-5 hours 6) How long does the store have to make adjustments to physical inventory? a) Up to 3 days after the count is uploaded b) 72 hours from the time the count was uploaded c) One week from the date the count was uploaded 7) The store accidentally cancelled a .com order in error while trying to do a return, what would they need to do? a) Replace the order b) Advise the customer to wait 7-10 business days for their refund c) Manual refund 8) If a transaction needs to be post voided, and it is no longer the same business day, what would we do? a) Process as normal b) Submit a Transaction Correction Request to the Centralized Sales Audit team. c) Nothing we can do 9) What must you document in your incident ticket when replacing a deactivated gift card? a) Deactivated Gift Card # and amount b) New gift card number c) Deactivated gift card amount 10) Where would we mail a restitution payment? a) Columbus Contact Center b) Corporate Office c) Music City Mall

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