Active Listening - a pattern of listening that keeps you engaged with your conversation partner in a positive way., Body Language - the process of communicating nonverbally through conscious or unconscious gestures and movements., Clarification - the action of making a statement or situation less confused and more comprehensible., Communication - the act or process of using words, sounds, signs, or behaviors to express or exchange information or to express your ideas, thoughts, feelings, etc., to someone else, Non-verbal - aspects of communication, such as gestures and facial expressions that do not involve verbal communication., Procedures - a series of actions conducted in a certain order or manner to establish an official way of doing something., Written - mark (letters, words, or other symbols) on a surface, typically paper, with a pen, pencil, or similar implement.,

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