1) Recovery is defined as monies owed and the state is attempting to recover that money. a) True b) False 2) Information regarding a recovery account can be found on the IVR by calling 1-888-524-3578. a) True b) False 3) The state does not provide a file to the IRS of individuals who owe monies. a) True b) False 4) Customers can pay back debts using their EBT card if the have one issued to them. a) True b) False 5) Customer Service Representatives are allowed to process payments from customers to pay back debt. a) True b) False 6) Debt payments can not be made by personal check. a) True b) False 7) The IRS can intercept a customer’s tax refund to pay off a customer’s debt. a) True b) False 8) A customer can pay off a recovery debt with a money order. a) True b) False

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