Professional Appearance and Attire - Professional Appearance and Attire: Formal Attire: For corporate or high-level client meetings. Business Casual: For standard office environments or less formal settings. Ensure cleanliness and neatness to convey respect and professionalism. , Proper Language Usage - Proper Language Usage: Avoid jargon, acronyms, or slang unless the customer is familiar with them. Speak clearly and adapt your communication style to the customer’s understanding level. Use polite and professional language in all interactions. , Positive Attitude and Confidence - Positive Attitude and Confidence: Maintain a friendly and respectful demeanor, even in challenging situations. Demonstrate confidence in your ability to resolve issues without appearing arrogant. Use positive language (e.g., "Let's find a solution" instead of "This is a problem"). , Active Listening - Active Listening: Focus on the customer without interruptions. take notes to capture details and demonstrate attentiveness. Summarize the customer’s statements to confirm understanding. , Cultural Sensitivity - Cultural Sensitivity: Address customers with appropriate professional titles (e.g., Mr., Ms., Dr.). Avoid assumptions about cultural norms; instead, observe and adapt respectfully. , Punctuality and Time Management - Punctuality and Time Management: Be on time for appointments; if delayed, notify the customer promptly. Respect the customer’s time by working efficiently and sticking to the agreed timeline. , Avoiding Distractions - Avoiding Distractions: Silence your phone and avoid personal calls or messages during customer interactions. Stay focused on the task to convey professionalism and respect. , Handling Difficult Customers or Situations - Handling Difficult Customers or Situations: Remain Calm: Avoid arguing or becoming defensive. Acknowledge Concerns: Validate the customer’s frustration and reassure them you’re there to help. Ask Open-Ended Questions: Encourage the customer to elaborate, helping to pinpoint the issue. Clarify and Verify: Restate the problem to ensure mutual understanding. , Managing Customer Expectations - Managing Customer Expectations: Set Realistic Timelines: Provide clear timeframes for issue resolution or next steps. Offer Solutions: Explain repair, replacement, or workaround options. Provide Documentation: Share detailed service reports, including actions taken and outcomes. Follow-Up: Contact the customer later to confirm satisfaction and address any lingering concerns. , . Handling Confidential and Private Materials - . Handling Confidential and Private Materials: Treat sensitive information (e.g., files on a computer, printed documents) with utmost confidentiality. Avoid viewing or discussing personal materials unnecessarily. Secure any materials during repairs to prevent unauthorized access. ,

a+1102 4.7 use proper communication techniques and professionalism

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