1) Who should you approach if you are unsure about your responsibilities at work? a) My employer or manager b) The client c) Another stylis 2) What are two likely consequences of a junior stylist completing a job they are not trained to do? a) Mistakes would be made and a client could complain b) The junior stylist would get upset 3) What should you do if you feel that you are being unfairly treated at work? a) Complain to another member of staff b) Speak to your employer or manager 4) Where can you find information on the responsibilities of other staff members in your workplace? a) In the employee handbook or by speaking to my employer b) By asking the other members of staff 5) How can you identify your strengths and weaknesses? a) By appraisals and self assessment b) By asking my parents 6) Who is the best person to ask for advice on training opportunities? a) My employer or salon trainer b) My sister c) My parents 7) Why are harmonious working relationships important? (more than one answer required) a) To maintain team spirit and motivation b) To ensure good communication and present a professional image c) Don't know 8) Who should you report and grievances to if you are having difficulty working with others? a) My employer or manager b) My friend c) My parents 9) How should you react positively to reviews and feedback from others? ( more than one answer required) a) Listen carefully and ask questions to clarify b) Discuss any issues to show positive communication skills c) Nod your head and keep quiet 10) It is important to react positively to feedback from others to avoid confrontation? a) True b) Maybe c) false 11) Why is it important to meet targets for personal development at work? ( more than one answer required) a) As this could facilitate a pay rise b) It is good for career progression c) To make a good impression d) To make a bad impression 12) Why is it important to meet productivity targets in the salon? ( more than one answer) a) To grow the business and for professional working b) To stay employerd c) To win over the stylists that I work with 13) Why should CPD ( continual professional development be completed? ( more than one answer required) a) To keep up to date with current techniques b) To give up to date information to clients c) To job satisfaction and career development d) To keep my employer happy e) To give out of date information to clients 14) How can you maintain awareness of current up to date trends in the hairdressing industry? a) Attending seminars or shows b) Taking part in competitions c) Not taking part in competitions d) Not watching others 15) Why should you individual development plan be regularly updated by your assessor or employer? ( more than one answer required) a) To set new targets b) To confirm targets have been met c) For career progression d) So I am current and up to date 16) Why should you be aware of trends within the hairdressing industry? ( more than one answer required) a) To keep up to date with the latest techniques b) For career development and employability c) To keep out of date with the latest techniques and products

Develop and maintain your effectiveness at work

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