1) Gimme that order number. a) Professional  b) Unprofessional  2) In which country did the Olympics originate? a) Spain  b) Greece c) Germany 3) Customer called to price match item 7314397. a) Complete documentation  b) Incomplete documentation 4) What colors are the Olympic rings? a) Blue, yellow, black, green and red b) Blue, orange, black, green and red c) Blue, yellow, green, red, black 5) If there is nothing else I can assist you with. a) Additional Assistance. b) Not Additional Assistance. 6) When were women first permitted to compete in the Olympics? a) 1920 b) 1900 c) 1930 7) Hold the line for a quick survey about my service. Have a great day! a) 5 points earned b) 10 points earned. c) o points earned 8) What year did Simon Biles compete in her very first Olympic games? a) 2012 b) 2016 c) 2020 9) I only see your name as the profile holder, therefore I cant discuss any details of the order with you. a) True b) False 10) South Africa participated in which Olympic Games for the first time since 1960? a) 1992 b) 1998 c) 2002 11) How's the weather where you are? a) Personalization b) Not Personalization 12) What woman became the first Olympic athlete to win gold twice 20 years apart? a) Jane Wayne b) Brigit Fischer c) Jackie Joyner-Kersee 13) I'm sorry about your instore shopping experience. a) Empathetic b) Not Empathetic 14) How many grams of gold are in Olympic gold medals? a) 15 grams b) 6 grams  c) 25 grams 15) Associates must provide a value statement in their greeting. a) True b) False 16) Which new sports debuted at the 2021 Olympic Games in Tokyo? a) Skateboarding, surfing, sport climbing and karate b) Bowling, 4 square, rock climbing and tether ball c) Fishing, Bowling, Surfing, Speed walking 17) Hello, thank you for calling, who do I have the pleasure of assisting? a) Complete Greeting b) Incomplete Greeting 18) Who is this prolific Olympian?  a) Carl Lewis b) Steve Smith c) Lebron James 19) I'm calling because I need to update the shipping address on my order.  a) Order status/verify order b) Cancel/modify order 20) I'm sorry your ($17.99) item was received incorrectly. The item must be returned first before we can issue a refund.  a) Issue resolved. b) Issue not resolved.

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