Disconnect - You answer the phone and state your greeting. The customer does not reply. The phone call lasts less than 30 seconds., ETA - The customer calls in and asks where the technician is. It's currently in their appointment time frame window. , Cancel - The customer states they no longer need their appointment. , Recall / Warranty - The customer states the HVAC system your company installed less than a year ago has stopped working and they need help ASAP. , Complaint / Manager Call - A customer states that the technician was rude and ate their food while in the home. , Contract Call - The parts have come in for a job, and the customer wants to set up the appointment to have the job completed. , Customer Inquiry - The customer has an upcoming appointment and wants to provide their gate code for the technician in advance. ,

Complicated Call Reasons

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