Aplogizing: Sorry about that., Sorry to keep you waiting., My apologies for the delay., Giving a Reason: There was a delay with..., I got the date wrong., I made a mistake with..., I got lost., Promising action: I'll be there as soon as possible., I'll call you back., I'll get back to you on that., Responding and Reassuring: Don't worry., That's fine., Never mind.,

Making Excuses_B1

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