1) May I ask who’s calling? a) This is Bob Hall. b) I'll call tomorrow. c) Ms. Smith, please. 2) I’m sorry, but she’s out to lunch right now. a) Okay. Lunch time is fine. b) Okay. I'll call her right now. c) I'll call her after lunch. 3) Could I have your telephone number, please? a) My zip code is 09783. b) Yes. It’s 532-9843. c) My name's Greg Rodgers. 4) Would you like to leave a message? a) Yes. Please give him the message. b) No. I'll call later. c) Yes. Go ahead. 5) Could you spell your name, please? a) It's spelled T . . I . . M. b) I work for Sony. c) That's correct. 6) I’ll be sure to give her the message. a) Here's the message. b) No. I'll call later. c) Thank you. 7) I’m sorry, but he’s in a meeting now. a) Okay. Then, I'll meet him now. b) Sorry. I can't meet him now. c) Do you know when it'll be over? 8) I’m sorry, but he won’t be back to the office until Thursday afternoon. a) Alright. Please tell him Jeff called. b) I'll call him Thursday morning. c) Have him call me on Wednesday at 3:00. 9) Mr. Jones would like to reschedule Wednesday’s appointment to next Monday at 10 O’Clock. a) Next Wednesday would be fine. b) Sure. No problem. c) Sorry. I'm busy on Monday at 11:00. 10) Shall I have her call you back later today? a) Yes. I'll call her later. b) No. Just tell her I called. c) Yes. Tomorrow is fine.

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