Effective ____ communication is important in your personal life at ____, when out in the ____ and especially at ____. Good communication ensures ____ are avoided. Misunderstandings can lead to upset, ____ and can have serious ____ in the workplace, too. People could make serious ____, have ____ made about them and face ____ procedures, or contracts/services may be affected. It ensures ____ instructions are given so people can follow them ____. Mistakes can be ____. It also voids ____ and upset or anger in people and is ____ when giving an ____ of something.

L1 Effective Communication LO1:1

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