Greeting the caller: Good morning. [company], [name] speaking. How can I help you?, Explaining that someone cannot take a call: I’m afraid [name] isn’t available at the moment., I’m sorry - he isn’t in today., I’m afraid [name] is in a meeting., Checking details: So, that’s 258 - 555 - 8811?, Who's calling?, May I ask who's speaking?, Explaining that you will share a message: I’ll pass that on to [name]., Transferring a call: I’ll just put you through., Let me transfer you., Explaining who you are: It’s [name] from [company], Asking the caller to wait: Can I put you on hold for a minute?, Would you mind holding just a second?, Ending the conversation: Thanks for calling, take care.,

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