1) Good evening!! How may I help you? a) Good evening! I have a reservation. b) Let me help you. 2) What name is the reservation under? a) Cindy Smith. b) Yes. Here you are. 3) Can you spell your last name, please? a) Sure, it's S - M - I - T - H. b) I can't. 4) What kind of room would you like? a) No, thanks. b) A Double room, please. 5) How long are you staying? a) It is next to the bus station. b) Two weeks. 6) May I see your passport, please? a) I don't have it. b) Yes, here it is. 7) Would you please fill out this registration form? a) Sure.  b) Why would I do that? 8) May I have your credit card, please? a) Yes. Here it is. b) It is on the right. 9) Here's your key, room 409 on the fourth floor. a) Thank you. b) Here is your key.

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