1) Can You Have Collision/Body Work Done At A COR? a) No b) Yes c) Only if the AAA Member Was Responsible For The Collision d) Only If It's Minor Damage 2) Of The 132,183 Vehicles Serviced At CORs in 2022, What Percent Were AAA Members? a) 10% b) 100% c) 81% d) 78% 3) What Does This Symbol Indicate In D3? a) Repair Shops Near By b) AAR c) COR d) Priority Service Available 4) After Offering COR/AAR The Member Says “I just need to tow it to my house. I don’t know where I am getting it repaired at yet.” a) TM: "Okay." b) TM: “Well did you know AAA has it’s very own AAA Owned Repair Centers. I can look to see if there are any in your area. As a AAA Member you get exclusive benefits at those locations.” c) TM: "No You Can't Take It Home You Have To Go To A AAA Shop" d) TM: "That's Fine We Can Tow You Home, What's Your Home Address?" 5) Battery Service Is Not Available In The Member's Area, You Can: a) Send Out A Driver To Install A Battery Member Purchased At An Auto Shop b) Tow Them Anywhere That Has A Battery Available For Purchase So Driver Can Install It c) Tell Them To Contact A Local Service Provider And Seek Reimbursement d) Tow To COR (Where Available) 6) What Options Are Available At CORs But Not AARs? a) Owned & Operated By AAA b) 2 Year/24K Mile Warranty c) 50% Off 1st Hour Of Diagnostics d) Additional 5 Miles Of Towing For Classic Members e) Shuttle Service/Transportation Assistance f) Only Available In CA, NV, AZ 7) Do AAA Employees Get Special Discounts At CORs? a) YES! b) No c) Yes but Also At AARs!! d) Yes But Tire Discounts Only 8) What Does 'COR' Stand For? a) Cars Only Repair b) Clubmembers Only Repairshop c) Club Owned Repair d) Check On Repairs 9) Do YOU Benefit From Referring Member's To A COR? a) It Boosts My Metrics But Otherwise No b) Yes, I Get A $4 Spiff c) No, It Doesn't Really Benefit Me d) Yes, I Get A $7 Spiff 10) Member Says "I Have A Shop Picked Out Already" a) TM: "We Only Tow To AAA Repair Centers" b) TM: "Are You Sure They're A Good Shop? When They Mess Up Your Car You Can't Ask Us For Another Tow" c) TM: "Why Don't You Call Our Shop And Get A Price Quote Real Quick Before Setting Up Your Tow" d) TM: "Just For Future Reference You Will Receive A 2yr/24K Mile Warranty and 10% Off Parts And Labor At All AAA Repair Locations"

ARC/AAR Quiz

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