100 year flood - A frequency analysis performed by the US geological survey to identify the 1 percent probability that a given event will be equaled or exceeded in any given year, Acceptable level of risk - A community standard for the level of risk that citizens and government can tolerate and afford. This level of risk should be well defined, Community demographic profile - Statistical description of economic and social issues of a community, Community risk assessment - Community risk assessment, Community risk reduction - A process to identify and prioritize local risks, followed by the integrated and strategic investment of resources to reduce their occurrence and impact, Crisis communications - Communications that seek to explain the specific event; identify likely consequences and outcomes; and provide specific harm-reducing information to affected communities in an honest, candid, prompt, accurate, and complete manner, demographics - The characteristics of human populations and population segments, especially when used to identify consumer markets; generally includes age, race, sex, income, education, and family status, Risk assessment - Identification of potential and likely risks within a particular community records management system, Risk communications - The exchange of real-time information, advice, and opinions between experts and people facing threats to their health and economic or social well-being, Formal communication - An official fire department letter or report that is presented on stationery with the fire department letterhead and generally is signed by a chief officer or headquarters staff member, General orders - Short-term directions, procedures, or orders signed by the fire chief and lasting for a period of days to 1 year or more, Governmental accounting standards board - An organization whose mission is to establish and improve the standards of state and local governmental accounting and financial reporting, thereby resulting in useful information for users of financial reports, and to guide and educate the public, including issuers, auditors, and users of those financial reports, Informal communications - Internal memos, emails, instant messages, and computer aided dispatch/mobile data terminal messages. Informal reports have a short life and may not be archived as permanent records., interrogatory - A series of formal written questions sent to the opposing side of a legal argument. The opposition must provide written answers under oath., Line-item budget - A budget format in which expenditures are identified in a categorized line-by-line format, Recommendations report - A decision document prepared by a fire officer for the senior staff. Its goal is to support a decision or an action, Standard operating guidelines - Written organizational directives that identify a desired goal and describe the general path to accomplish the goal, including critical tasks or cautions., Standard operating procedures - Written organizational directives that establish or prescribe specific operational or administrative methods to be followed routinely for the performance of designated operations or actions,

Ch 11 & 12: Managing Community Risk Reduction and Administrative Communications

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