Activation - What our main concern is when a member with a pending line calls or chats in., Port In - When they want to bring their phone number from one carrier to another., CApp - Tool you use to view the members accout, Knowledge - Tool you use to find articles related to the members issue., Flows - Tool you use that gives you steps to fix a members issue., Billing Ledger - Where to view to see if the member has an outstanding balance., eSIM - digital SIM that allows you to activate a cellular plan from your carrier, Physical SIM - a small card that is inserted into a cellular device, such as a smartphone or tablet, to connect to a cellular network, along with talk time and data services, SIM Swap - What you would do if the wrong ICCID number is showing on CApp., Member - What we call our customers,

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