1) Find 3 answers that best describe a withdrawn customer a) Avoids communication or speaks very quietly b) Approachable c) Easy to understand d) Avoiding eye contact e) looks social akward or uncomfortable f) Talkative 2) Find 3 answers that best describes behaviour that challenges a) Being verbally or physically aggressive b) Being respectful during disputes c) Persistent disruption d) Causing physical harm e) Willingness to work with others to find resolves 3) Identify 4 barriers people may face that can impair their communication and or behaviour   a) Helpful b) Mental Health c) tutor d) Intoxication / drug misuse e) Neuro diverse needs f) Medication 4) Identify 4 possible hazards? a) Random members of the public b) Secured location breach c) Family member d) Concealed weapons e) Low staffing numbers f) Other security operatives 5) Identify 4 processes you might use when addressing life threating situations? a) Ask for assistance b) Call emergency services c) Notify your seniors d) Implement First Aid e) Phone a friend 6) Approaches we should adopt to be effective within security a) communicate clearly sometimes b) Be Approachable c) Communicate clearly all the time d) Be observant of risk as an when it occurs e) Be accurate and descriptive when documenting incidences f) Everyone is responsible to adhere to health and safety practices

Customer types, approaches & awareness

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