1) What are the salon standards for client preparation? a) Clean, Professional, Equipped, Clear Communication b) Clean, Fun, Tidy, Friendly, Fully Stocked Products 2) Who do we report low level stock to? a) Caretaker b) Salon Technician or Salon Tutor 3) How long should a shampoo and conditioning service take roughly? a) 10 mins b) 20 mins 4) What does COSHH stand for? a) Control of substances hazardous to health b) Control of standards hazardous to health 5) How can we best look after our COSHH standards in the workplace a) follow manufacturers instructions b) keep areas tidy 6) What important testing on electrical items should be done in line with The Electricity At Work Act. a) PAT Testing b) COSHH Testing 7) What is contact dermatitis ? a) little mites burrowed under the skin b) skin that has been effected in contact with an irritant 8) How do we avoid contact dermatitis a) by keeping the salon well sanitised and ventilated b) by wearing gloves and following manufacturers instructions 9) What protective clothing can be worn by our clients? a) gowns, capes, towels, gloves b) gowns, capes, towels 10) Why is important to maintain a correct posture for both the client and stylist whilst carrying out services a) to avoid fatigue and getting wet b) to avoid injury, achieve the desired result, comfort 11) outline the importance of keeping the work area clean and tidy a) to avoid the client slipping on wet floor and catching contagious infection b) to avoid injury for both the client and anyone working in the salon and to avoid cross infection 12) What is used as a disinfectant for our tools and equipment a) barbicide b) antibacterial wipes 13) How do we avoid cross infection and cross infestation in the workplace? a) clean our tools after each use, use antibac wipes and spray b) sanitize after each client, do not carry out services with contraindications which should restrict service 14) why is it important we maintain a good level of personal hygiene? a) to look smart, professional and clean b) professionalism, setting good salon standards, to avoid the spread of bacteria in the workplace 15) why must we thoroughly rinse our clients hair after our conditioning service a) to ensure the desired result is achieved. To avoid irritation to our clients head and scalp. b) To ensure the clients hair is clean and we can blowdry well 16) Which way do cuticles lay a) pointing downwards b) pointing upwards 17) why is it important to detangle the hair from ends to root point? a) to avoid breakage and discomfort to the client b) to avoid knotting the hair 18) Why must we ensure the temperature is correct for the client? a) for comfort, and to ensure we achieve optimum results b) to make sure the shampoo and water work correctly together 19) What shampoo can we use to remove product build up on the hair a) efflourage b) clarifying 20) what does clarifying shampoo do a) strips the hair from sebum b) deep cleanse and removal of product build up 21) would you recommend a clarifying shampoo to someone who swims? a) yes b) no 22) Why is it important we use the correct massage techniques to suit our clients needs? a) for optimum relaxation b) to ensure we are promoting correct hair and scalp health 23) when would we not use petrissage? a) very long hair or very oily scalp b) very dry hair 24) what does scalp massage encourage? a) stimulates sebum production b) encourages hair health 25) what is sebum? a) oil b) keratin 26) how do we apply shampoo and conditioner a) efflourage b) petrissage 27) why do we use heat for conditioning treatments a) to ensure cuticles are open to allow for a deeper penetration b) to ensure all cuticles are closed for optimum hair health 28) why must we remove excess water from the hair after shampooing service a) to keep salon floors from being wet, to avoid our clients getting wet. b) to avoid product waste 29) why would we avoid using too much product a) to avoid product wastage b) to avoid irritation 30) why must we follow manufacturers instructions a) to ensure we achieve optimum results for our services, and are covered for insurance purposes b) to ensure we do not have allergic reactions 31) what potential electrical appliance may we use for a conditioning treatment service? a) climzaone and hood dryer b) hairdryer 32) how do we avoid potential problems from occurring when shampooing? a) ensure client is sitting correctly, manufacturers instructions are followed and PPE is worn b) ensure we always wear gloves 33) what can we be exposed to if we do not wear gloves for shampooing services? a) contact dermatitis b) psoriasis 34) Who do we report problems to within the salon a) manager/ salon owner b) our client 35) why must we be discreet if we come across a contraindication? a) for clients dignity and professionalism b) to stop us worrying other staff members or clients 36) when would we ever carry out a service on a client with head lice a) only if they are aware and comfortable for us doing so b) never

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