1) What is Motivation? a) something that causes a person to act b) Employee's feelings about the job, the superior, and about the firm itself c) The individual process that energizes, directs, and sustains behavior 2) Which Maslow need is the bottom of the Maslow Hierarchy of Needs? a) Safety needs b) Self-actualization needs c) Physiological needs d) Esteem needs e) Safety needs 3) What is NOT a motivation factor of Herzberg's Motivation-Hygiene Theory?? a) Growth b) Recognition c) Achievement d) Supervision 4) The application of scientific principles to management of work and workers is Scientific management a) True b) False 5) What is Theory X? a) A concept of employee motivation generally consistent with the ideas of the human relations movement. b) A concept of employee motivation generally consistent with Taylor’s ideas about scientific management. c) A concept of management which emphasizes participative decision making, with a holistic concern for employees 6) What is Theory Y? a) A concept of employee motivation generally consistent with the ideas of the human relations movement. b) A concept of employee motivation generally consistent with Taylor’s ideas about scientific management c) A concept of management which emphasizes participative decision making, with a holistic concern for employees 7) What is NOT an example of a Theory X manager? a) Assume that workers dislike work b) Think that fear is a good motivator c) Think that organizations do not make full use of their human resources d) Assume that people like to be directed 8) Theory Z is  a) a concept of employee motivation generally consistent with Taylor’s ideas about scientific management b) a concept of management which emphasizes participative decision making, with a holistic concern for employees c) a concept of employee motivation generally consistent with the ideas of the human relations movement. 9) Which one of these reinforcements of the Reinforcement theory is a consequence of undesirable behavior? a) Negative reinforcement b) Positive reinforcement c) Punishment d) Extinction 10) Which theory did J. Stacy Adams Developed? a) Expectancy theory b) Equity theory

Introduction to Business Chapter 10

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