1) What is the FIRST thing you should check when troubleshooting? a) Is the computer on? b) Is the network cable plugged in? c) Are the mouse and keyboard connected? d) Is the Caps Lock key on? 2) Which of the following might be something that's keeping you from logging in when you're sure you're using the correct username and password? a) There is a space before or after your username. b) The Scroll Lock key is on. c) The computer might be unplugged. d) The sound is turned all the way down. 3) If you can't get any website to pull up in your browser, what might be wrong? a) The monitor might be turned off. b) The network might be down. c) The mouse or keyboard might be unplugged. d) The brightness might be turned down.

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