'Good communicators really ____ to people and take in what is said. They maintain eye contact and have a relaxed body language, but they seldom ____ and stop people talking. If they don't understand and want to ____ something, they wait for a suitable opportunity.When speaking, effective communicators are good at giving information. They do not ____ their listener. They make their points clearly. They will avoid technical terms, abbreviations or jargon. If they do need to use unfamiliar terminology, they ____ by giving an easy-to-understand example. Furthermore, although they may ____ in order to elaborate a point and give additional information and details where appropriate, they will not ____ and lose sight of their main message. Really effective communicators who have the ability to ____ with colleagues, employees, customers and suppliers are a valuable asset for any business.'

Market Leader Unit 1 C

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