1) When a person considers his or her own cultural values as more important when interacting with people of a different culture. a) ethnocentrism b) emotional intelligence c) cultural imposition d) chief complaint 2) When one person imposes his or her beliefs, values, and practices on another because he or she believe his or her ideals are superior. a) emotional intelligence b) ethnocentrism c) telemetry d) cultural imposition 3) Radio frequencies between 30 and 300 MHz; this frequency spectrum is further divided into high and low bands. a) UHF (ultra high frequecy) b) dedicated line c) channel d) VHF (very high frequecy) 4) The ability to understand and manage one's own emotions and properly respond to the emotions of others. a) interoperable communications systems b) simplex c) patient care report (PCR) d) emotional intelligence 5) The ability to transmit and receive simultaneously. a) cellular telephone b) scanner c) duplex d) repeater 6) The legal document used to record all patient care activities. This report has direct patient care functions but also administrative and quality control functions. PCRs are also known as prehospital care reports. a) documentation b) patient care report (PCR) c) handover d) trunking 7) The picture an individual has in his or her head of "what's going on" in a given situation. a) duplex b) ethnocentrism c) mental model d) documentation 8) The transfer of pertinent patient information and the responsibility for the patient's care; often involves the physical movement of the patient and associated equipment; also known as handoff. a) standing orders b) duplex c) handover d) trunking 9) An assigned frequency or frequencies that are used to carry voice and/or data communications. a) paging b) repeater c) channel d) scanner 10) The federal agency that has jurisdiction over interstate and international telephone and telegraph services and satellite communications, all of which may involve EMS activity. a) health information exchange (HIE) b) Federal Communications Commission (FCC) c) therapeutic communication d) MED channels 11) A system that allows EMS providers to access relevant health data (eg, past medical problems, medications, allergies, end-of-life decisions), avoid unnecessary duplication of effort in data entry, and view patient outcomes related to hospital care. a) Federal Communications Commission (FCC) b) interoperable communications system c) mission-critical communications d) health information exchange (HIE) 12) The reason a patient called for help; also, the patient's response to questions such as "What's wrong?" or "What happened?" a) handover b) open-ended questions c) health information exchange (HIE) d) chief complaint 13) A communication system that uses voice-over-Internet protocol (VoIP) technology to allow multiple agencies to communicate and transmit data. a) interoperable communications system b) emotional intelligence c) mental model d) communication 14) Any communications where disruption will result in the failure of the mission at hand. a) dedicated line b) handover c) paging d) mission-critical communications 15) Any radio hardware containing a transmitter and receiver that is located in a fixed place. a) base station b) channel c) communication d) noise 16) Anything that dampens or obscures the true meaning of a message.  a) scanner b) telemetry c) noise d) channel 17) A small computer terminal inside the ambulance that directly receives data from the dispatch center. a) mobile data terminal (MDT) b) noise c) telemetry d) MED channels 18) A special telephone line that is used for specific point-to-point communications; also known as a hotline. a) dedicated line b) channel c) MED channels d) noise 19) The ability to transmit audio and data signals through the use of more than one communications channel. a) duplex b) multiplex c) simplex d) communication 20) Questions for which the patient must provide detail to give an answer. a) close-ended questions b) documentation c) cultural imposition d) open-ended questions 21) Verbal and nonverbal communication techniques that encourage patients to express their feelings and to achieve a positive relationship.  a) therapeutic communication b) communication c) emotional intelligence d) rapport 22) A trusting relationship that you build with your patient. a) patient care report (PCR) b) chief concern c) rapport d) emotional intelligence 23) The condition requiring the most urgent intervention as determined by the provider's assessment of the patient; it is not always the same as the chief complaint. a) chief concern b) chief complaint c) mental model d) documentation 24) The use of a radio signal and a voice or digital message that is transmitted to pagers ("beepers") or desktop monitor radios. a) paging b) repeater c) UHF (ultra high frequecy) d) VHF (very high frequency) 25) A special base station radio that receives messages and signals on one frequency and then automatically retransmits them on a second frequency. a) base station b) scanner c) channel d) repeater 26) Questions that can be answered in short or single-word responses. a) open-ended questions b) closed-ended questions c) standing orders d) dedicated line 27) The recorded portion of the EMT's patient interaction, either written or electronic. This becomes part of the patient's permanent medical record. a) mental model b) documentation c) standing orders d) handover 28) VHF and UHF channels that the Federal Communications Commission has designated exclusively for EMS use.  a) scanner b) MED channels c) channel d) base station 29) A radio receiver that searches or scans across several frequencies until the message is completed; the process is then repeated. a) scanner b) rapport c) repeater d) dedicated line 30) A process in which electronic signals are converted into coded, audible signals; these signals can then be transmitted by radio or telephone to a receiver with a decoder at the hospital.  a) channel b) UHF (ultra high frequency) c) scanner d) telemetry 31) The transmission of information to another person - verbally or through body language.  a) base station b) channel c) communication d) rapport 32) Written documents, signed by the EMS system's medical director, that outline specific directions, permissions, and sometimes prohibitions regarding patient care; also called protocols. a) health information exchange (HIE) b) handover c) standing orders d) rapport 33) Telecommunication system that allow a computer to maximize utilization of a group or frequencies. a) base station b) trunking c) channel d) noise 34) Radio frequencies between 300 and 3,000 MHz. a) paging b) VHF (very high frequency) c) UHF (ultra high frequency) d) channel 35) Single-frequency radio; transmissions can occur in either direction but not simultaneously; when one party transmits, the other can only receive, and the party that is transmitting is unable to receive. a) duplex b) simplex c) multiplex d) channel 36) A low-power portable radio that communicates through an interconnected series of repeater stations called cells. a) MED channels b) cellular telephone c) dedicated line d) mobile data terminal (MDT)

Chapter 4 - Communications & Documentation

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