REPLAN - a mnemonic device that helps to remember the common therapeutic factors when setting goals for clients, Relationship - focus on maintaining a strong counselor/client ____, Enhancing - _____ efficacy and self-esteem, Practicing - _____ new behaviors, Lowering - _____ and raising emotional arousal, Activating - _____ client expectations, hope, and motivation, New - providing ___ learning experiences, Berne - believed in a contractual relationship, relationshipenhancer - counselor behaviors that improve the quality of the therapeutic relationship , empathy - feeling oneself into another person's experience; ability to convey your accurate perceptions to the other person, presence - intense, intentional listening with full attention; relays the message "You are important and I want to help.", social intelligence - having empathy and understanding the intentions of others and possessing the social skills to respond appropriately, Goleman - wrote the book: Social Intelligence, agreeing - empathy is not supporting or ____ with the client, understand - empathy is not pretending to _____, taking on - empathy is not ____ ____ your client's problems, sympathy - empathy is not _____, self disclosure - the purpose of ____ is to enhance the relationship, help the client realize that he or she is not alone, help the client see another viewpoint, or convey the client's experience is normal., self involving - statements the counselor shares about his or her thoughts and emotions about the client, Gordon - identified the "dirty dozen" or the 12 roadblocks to communication,

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