A laptop is damaged during a team meeting. Alex says it’s because Jordan borrowed it without permission, while Jordan says it was faulty already and Alex should have reported the issue earlier. The manager asks for your input to decide what should happen next., Two colleagues argue over why stock hasn’t arrived on time. Sam insists it was ordered but delayed by the supplier, while Mia says Sam forgot to place the order. The manager asks you to find out what went wrong and suggest a solution to prevent it in the future., Two teams claim they booked the same meeting room. Team A says they reserved it weeks ago but forgot to confirm, while Team B says they followed the booking process correctly. Both need the room for urgent meetings. Who gets the room, and what’s the fairest solution?, At a hair salon, Jamie’s appointment runs late because the customer before them needed extra time. The stylist wants to keep helping the current customer to finish their look properly, but the manager insists they move on to Jamie. What’s the best course of action?, A report is incomplete, and the deadline is hours away. Ethan says they weren’t given enough information to finish it, while Taylor insists they sent everything Ethan needed days ago. Both blame each other for the delay. How do you resolve this and ensure the report is finished?, In a café, food in the fridge has spoiled overnight. Sarah says it’s because Leo unplugged the fridge to clean behind it but forgot to plug it back in. Leo says Sarah was supposed to check the fridge at the end of the day. Who is responsible, and how should this be handled?, Two employees served the same customer. Max says the customer was rude and didn’t explain what they wanted, while Ruby says Max wasn’t paying attention and made mistakes. The customer has now complained. How can you handle this and ensure it doesn’t happen again?, A spill in the warehouse causes an accident. Ben says they reported the spill earlier, but no one cleaned it up. Chris says Ben never reported it, and it was Chris who slipped. Who is at fault, and how can similar accidents be prevented?, A sensitive email was sent to the wrong person. Ava says Liam gave her the wrong email address, while Liam says Ava should have double-checked before sending it. The manager needs your help to decide what went wrong and how to fix it., In a printing shop, Emma says Raj rushed a big printing job and made mistakes. Raj argues that Emma didn’t provide clear instructions, so he had no choice but to guess. Both are blaming each other as the customer complains. What should the manager do?, In a restaurant, Lily says she left her tables clean before going on break, but Ryan says the tables were left dirty, and now customers are complaining. Ryan thinks Lily is lying, but Lily says Ryan is making it up to avoid cleaning himself. Who is right, and how can this be resolved?, A customer returns a faulty product and demands a refund. Riley, in sales, says it’s the manufacturer’s fault, while Pat from the warehouse says the item was damaged during handling at the shop. Who should take responsibility, and what should the shop do?, At reception, Ella says she handed the office key to Mia before going on break, but Mia says she never received it. A client is waiting for access to a locked room, and the manager is angry. Who is responsible for losing the key, and what’s the solution?, In a kitchen, Sam says Jamie didn’t finish washing the pans, leaving them to pile up. Jamie says Sam skipped their part of the cleaning schedule, so Jamie didn’t have enough time to finish everything. Who is to blame, and how can this situation be fixed?, In a retail store, Chris says Mia spent too much time chatting with a customer and didn’t restock shelves, while Mia says Chris didn’t do their share of the work and left everything for her to do. How can this disagreement be resolved fairly?, Two team members complain about a deadline. Zara says the workload is too much for her and requests an extension, but Lucas says Zara is overreacting and they need to stick to the deadline to meet client expectations. How should the manager handle this?.

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