address the sender by their first name., often write longer, more complex sentences., address the sender as Mr/ Mrs /Ms + surname , use informal punctuation (exclamation marks...), end the letter with informal phrases, e.g.Speak soon + first name, often use the passive form, use full forms, e.g. I am writing... , use colloquial language, use formal linking words, e.g. however..., end the letter with Yours sincerely or Yours faithfully (if we don’t know the receiver's name) and our full name..

complaint (insight intermediate)

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