A: I'd like to ____ a hotel room. B: That should be no problem. May I have your full name, please? A: My ____ is John Sandals. B: Hello, Mr. Sandals. My name is Michelle. What days do you need that reservation, sir? A: ____ to visit New York from Friday, April 14 until Monday, April 17. B: Our room rates recently went up. Is that okay with you, Mr. Sandals? A: ____ ____ are we talking about? B: Each night will be $308. A: That price is perfectly acceptable. A: I have a ____. My name is John Sandals. B: May I see your ID, please, Mr. Sandals? A: Certainly. ____. B: Thank you. Do you have a credit card, Mr. Sandals? A: Yes, I do. Do you accept American Express? B: Sorry, sir, just VISA or MasterCard. A: Here's my VISA ____. B: Okay. You're in room 507. It's a single queen-size bed, spacious, and nonsmoking. Is that suitable? A: Yes, it sounds like everything I expected. B: Here's your key, sir. If you need anything, just dial 0 on your room phone. A: I'd like ____ dinner. B: What would you like? A: I'd like to order a bottle of champagne, lobster tail, and filet mignon, medium rare. B: I'm sorry. We're currently out of filet mignon. May I suggest the porterhouse instead? A: ____ the filet, but the porterhouse will do. B: And may I suggest chocolate-covered strawberries with the champagne? A: ____, I would take you up on that suggestion, but just the champagne will do for tonight. B: Okay, no strawberries. Room service will be charged to your amenities account. Is that all right? A: ____. B: It will be up shortly. Enjoy your food, sir. A: A doctor! I ____ a doctor! B: Give me some details, sir. A: Something is wrong with my wife. She's lying on the floor. B: Sir, if you don't calm down, you might have a stroke yourself. A: ____, I'm beside myself with worry. B: Hold on, sir. I'm connecting you with 911. A: Time is critical. ____ B: I hope everything turns out well, sir. Here's 911. A: Does this hotel have a ____? B: I'm sorry, sir, we don't have one. However, in our gym, we do have swim stations. A: I'm not sure I understand. B: Think of a deep bathtub that you can swim in, but against a current. A: Cool. What will they think of next? ____ are they? B: Sir, guests pay nothing to use the stations. A: Excellent! Now what are the ____? B: The gym is open 24/7, but the stations are open from 7 a.m. to 10 p.m. only. A: I'm going to change into my trunks right now! B: I think you'll like the experience, sir. It's a great workout. A: My amenities bill says that I owe $10 for a movie, but I ____. B: Let's see. It says that you were charged Monday at 9:00 p.m. for the movie "Titanic." A: That's absolutely ____! I was out exploring the city Monday night. B: Okay, let me see what I can do. A: Thank you. I didn't think it would be this simple. B: I can take the $10 off your bill, but I need to charge you $2 for the service. A: ____ I have to pay $2 for a movie I never watched? B: Unfortunately, sir, it's how the computer is programmed. A: This is ____! I'm never coming back to this hotel again! A: ____. ____ is my key. B: Just one second, sir, and I'll give you your receipt. Here you go. A: ____ very much. B: Sir, did you enjoy your stay here? A: Most of my time here was ____. And New York itself is fantastic. B: I'm glad you enjoyed the city, anyway. But please don't think too unkindly of us.

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