1) Which phrase should be avoided in sales to prevent customer concern? a) Let me find out for you b) Down payment c) I appreciate your business d) It’s high 2) A salesperson's success is affected by   a) Knowledgeable about the product   b) Words and sentences used c) There ability to work diligently d) Confidence on what they are selling e) All of the above 3) A Salesperson should not say "It’s high because..." a) You’re agreeing that it’s high. b) Customers will buy the the product  c) Increase Relationship with customer for being honest. d) Decrease your honesty skills e) None of the above 4) Choose a great example of active listening a) The salesperson ignored the customer question due to not knowing the answer.  b) The salesperson nod their head to indicate they're actively listening and use hand gestures to emphasize their points. c) The sales person nodded but rolled eyes as soon as customer turned around. d) The salesperson was wearing pajamas with tennis shoes to feel comfortable at work. e) The salesperson comes late every morning but gets their work done. 5) Why is resilience important for a salesperson? a) It ensures they never face any challenges b) It helps them deal with rejection and maintain a positive attitude c) It allows them to avoid difficult customers d) It makes them resistant to change 6) The reason why it's important for salespeople to believe in what they are selling is? a) Makes the customer trust your judgment and make them feel more confident in it too. b) Easy to manipulate the customers thoughts. c) Makes the customer feel uncomfortable. d) Doesn't make a difference. 7) Why is it important for new salespeople to continually improve their skills? a) To boost production and service quality b) To impress their manager c) To reduce working hours d) To avoid customer interactions 8) What should a salesperson focus on after a challenging day with no sales? a) Getting discouraged b) Finding a new job c) Practice and Improvements for the next day d) Blaming the product 9) How does empathy help a salesperson? a) By identifying customer needs and appealing to their sentiments b) By reducing the need for product knowledge c) By allowing the salesperson to avoid difficult customers d) By making the salesperson appear weak 10) Why is confidence important for a salesperson? a) It helps in convincing the customer and building trust b) It makes the salesperson look arrogant c) It eliminates the need for active listening d) It allows the salesperson to work less 11) What is negotiation in sales? a) Arguing with the customer until they agree b) Reaching a mutually beneficial agreement through discussion and compromise c) Always giving discounts to close a sale d) Avoiding customer objections 12) Which of the following is a sign of an effective salesperson? a) Talking more than listening b) Interrupting the customer frequently c) Building trust and understanding customer needs d) Focusing only on closing the sale without understanding the customer 13) Why should a salesperson offer all the products they sell? a) To overwhelm the customer b) To ensure the customer is aware of all available options c) To focus only on the most expensive products d) To confuse the customer 14) How can offering a range of products improve customer service? a) It shows the salesperson is knowledgeable and considerate of the customer's needs b) It makes the salesperson seem indecisive c) It reduces the chances of making a sale d) It creates confusion and frustration for the customer 15) What should a salesperson do if they do not know the answer to a customer's question? a) Make up an answer b) Admit they don't know and commit to find out c) Ignore the question d) Change the subject 16) Why is it important for a salesperson to acknowledge their nervousness? a) It shows weakness to the customer b) It helps them manage and overcome their anxiety c) It makes the customer feel sorry for them d) It is irrelevant and unnecessary 17) What is a good strategy for managing nervousness before a sales call or meeting? a) Ignoring the feeling and hoping it goes away b) Practicing deep breathing and positive visualization c) Avoiding preparation d) Canceling the meeting 18) How can a salesperson turn nervousness into a positive energy during a sales pitch? a) By speaking quickly and rushing through the presentation b) By channeling the energy into enthusiasm and passion for the product c) By avoiding eye contact and reading from a script d) By focusing on their own anxiety instead of the customer 19) What is a key strategy to overcome nervousness in sales? a) Ignore customer concerns b) Believe in what you are selling and in your ability to sell it c) Use as many industry jargon words as possible d) Offer a discount right away

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