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1) This person gives you your room key a) Front Desk Attendant b) Housekeeper c) Waiter d) Cook 2) This person brings food to your room a) Bartender b) Front Desk Associate c) Chef d) Room Service Attendant 3) This person helps with information and directions a) Concierge b) Cook c) Housekeeper d) Room Service Attendant 4) This person makes sure everything works a) Engineer b) Room Service Attendant c) Waiter d) Bartender 5) This person helps with your bags and opens the front door a) Waiter b) Bellperson c) Housekeeper d) Engineer 6) This person brings food to your table a) Restaurant Server b) Engineer c) Housekeeper d) Cook 7) This person cleans your room a) Waitress b) Bartender c) Concierge d) Housekeeper 8) In a hotel, this is where the Front Desk is a) Parking Lot b) Lobby c) Spa d) Restaurant 9) Guests go here to exercise a) Restaurant b) Spa c) Health Club d) Lobby 10) Guests can buy souvenirs, chips and candy at the a) Restaurant b) Gift Shop c) Bar d) Lobby 11) Guests can relax and maybe get a massage at the a) Bar b) Lobby c) Gift Shop d) Spa 12) Guests can get a drink or a coffee at the a) Lobby b) Concierge Desk c) Bell Stand d) Bar 13) This is where guests have big parties and weddings a) Ballroom b) Bar c) Lobby d) Restaurant 14) This person helps organize big parties and weddings a)  Bartender b) Chef c) Event Coordinator d) Waitress 15) This room is for private parties or small business meetings a) Meeting Room b) Restaurant c) Lobby d) Spa 16) This person is the boss in the kitchen a) Waiter b) Bartender c) Chef d) Cook 17) Excellent Customer Service is the responsibilty of.... a) Front Desk Attendants b) Engineers c) Housekeepers d) EVERYONE!!!!!

Guest Service Gold Hotel and Staff

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