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1) the process involved when a third party helps two people or groups of people resolve their problems a) negotiation b) mediation c) avoidance 2) to become greater; increase a) escalate b) dispute c) resolve 3) a hostile, argumentative situation (sometimes verbal; sometimes physical) between two people or groups of people a) negotiation b) mediation c) confrontation 4) positive, effective way of resolving a problem positive, effective way of resolving a problem  a) productive b) destructive c) frustrating 5) discussion and arrangement of the terms of an agreement a) confrontation b) mediation c) negotiation 6) a serious argument or disagreement a) mediation b) dispute c) escalation 7) to criticize someone and make them feel silly or stupid a) put down b) avoid c) escalate 8) fix; make better; find an acceptable solution a) resolve b) dispute c) escalate 9) disagreement between two or more people or a disagreement you have within your own mind a) avoidance b) conflict c) mediation 10) the process of trying not to deal with someone or something the process of trying not to deal with someone or something  a) productive b) avoidance c) mediation 11) negative, ineffective way of resolving a problem a) destructive b) negotiation c) productive 12) secret; private a) productive b) destructive c) confidential

Conflict (part 2)

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