employability attributes - the skills that employers look for in potential employees, such as foundational reading and math, positive attitude, reliability, etc., attitude - a way of thinking or feeling about something that is usually reflected in behavior, integrity - Be honest, accountable, and always tell the truth. Establish trust and credibility with others by taking responsibility for your actions and doing the right thing., adaptability - Be open to, and ready for, frequent change. Adjust quickly to new work processes and situations., self-control - Stay calm and keep your emotions in check, even in difficult situations. Be patient and maintain your composure at all times. Think before you speak to avoid offending others., a positive attitude - Smile! Be optimistic and use positive words like "Yes, I'm happy to help you!" or "I assure you, I'll do my best to sort this out.", reliability - Be responsible, dependable, and punctual. Behave in a consistent and predictable manner. Complete assignments within expected timeframes. Follow directions, processes, policies, and rules., respect for diversity - Appreciate different opinions, cusoms, and individual differences and preferences. Be flexible and open-minded when interacting with all people., good communication - Use professional language in verbal and written interactions with customers, coworkers, and supervisors. Be clear, concise, and kind. Actively listen to others., nonverbal communication - interaction between people that focuses on visual, auditory, tactile, and kinesthetic methods of communication, eg., body language, miscommunication - when verbal and nonverbal messages are misinterpreted, possibly due to the way the message was delivered or the way it was received,

4.1 Being Professional

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