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1) Why is it important to create a comfortable environment for clients when they are having their hair done? a) It is not important, clients are happy to just have their hair done nicely b) To ensure the client is happy with the salon temperature c) To ensure the client spends as much money as possible on their hair d) to ensure your client is relaxed and regularly visits the salon 2) Why is it important to ensure that clients with illnesses and disabilities are not discriminated against in the salon? a) So legislation relating to Data Protection is not broken b) To ensure the Health and Safety rules are followed and monitored c) to fully meet the requirements of equal opportunities legislation d) you do not need to offer services to clients with an illness or disability 3) Discriminating against clients with illnesses and disabilities could lead to: a) a bad reputation, unhappy clients and possible legal action b) Data protection may be broken and clients become confused c) happy clients who would recommend you to friends d) necessity to apply first aid as the client could be come away 4) It is important to engage your client in conversation to: a) Build a rapport and be certain you understand their requirements b) Ensure they spend as much money as possible c) understand the extent of their hairdressing skills and knowledge d) update social media and know where they are going on holiday 5) Why is it important to listen carefully to your client's responses to your questions when talking to them? a) To ensure that both you and the client are clear on their requests b) To ensure that both you and the client can update your social media c) to follow the requirements relating to Data Protection legislation d) you do not need to listen to provide an excellent hair service 6) What are the implications of changes to a client's hair and scalp routine? a) An over production of natural protein b) it could limit or enable further services c) it will change hair from alpha to beta keratin d) their records will be out of date 7) What are your legal responsibilities under the current consumer and retail legislation for describing the features and benefits of products? a) To ensure descriptions are accurate b) to ensure instructions are easy to read c) to ensure products are easy to use d) to ensure produce prices are displayed 8) Which legislation covers the describing of the features and benefits of products and services? a) Data Protection b) Distance selling c) Health and Safety d) Sale of goods 9) It is important to test the hair before a service to: a) Apply products correctly and reduce the amount of time b) ensure service times are quick and the stylist is on time c) prevent damage to the clients skin and clothes d) prevent damage to the hair and offer the correct service 10) What are the potential consequences of failing to carry out tests? a) Cross contamination and infections b) Damaged hair and legal action c) Dry rough scalp and wet clothes d) test records will be out of date 11) A skin test must be performed approximately 24-48 hours prior to a colouring service. To ensure you are using the correct method, where will you seek guidance? a) Another stylist's advice b) Manufacturers instructions c) Research from the internet d) Your manager's instructions 12) A porosity test is performed by taking a strand of hair between the thumb and finger and: a) placing in a solution of water and hydrogen peroxide b) running fingers up and down the hair shaft to feel texture c) running fingers up the hair shaft to feel the cortex d) stretching hair to see if it returns to the same size. 13) What is the name of the pre-colour test that requires you to place a test cutting into a solution of hydrogen peroxide and ammonium hydroxide? a) Elasticity test b) incompatibility test c) porosity test d) tensile test 14) What is the purpose of carrying out an elasticity test? To test for: a) allergic reactions to hair colourings b) incompatible products used on the hair c) hair being smooth enough for colouring d) the internal strength of the hair structure 15) What is the muscle called that contracts when we are cold or frightened? a) Arrector pili b) dermal papilla c) hair bulb root d) subcutaneous 16) The Hair follicle can be described as: a) A gland that secretes water into the cortex b) the later of skin that acts as protection c) the part of the hair that is visible above skin d) the pocket in which the hair shaft grows 17) Which part of the skin secretes natural oil into the follicle a) arrector pili b) dermal papilla c) sebaceous gland d) sweat gland 18) Which layer of the hair has overlapping scales and determines porosity? a) Cortex b) Cuticle c) Dermis d) Medulla 19) Which part of the skin structure takes nourishment to the base of the hair follicle? a) Dermal Papilla b) Hair bulb root c) Sebaceous gland d) sweat gland 20) Which layer of the hair is the thickest and gives the hair it's strength and elasticity? a) Cortex b) Cuticle c) Dermis d) Medulla 21) During a consultation if you suspected your client had ringwork what advice or service would you offer? a) A deep conditioning treatment b) Application of medicated shampoo c) a shampoo and scalp treatment d) to seek medical help from their GP 22) A client's lifestyle should be discussed during the consultation to: a) discuss any personal problems that need resolving b) identify the most appropriate services and products c) keep them relaxed and make the service last longer d) show interest in them and build rapport 23) The hair growth cycle can be described as: a) anagen, catagen and anagen b) anagen, categen and telogen c) catagen, anagen and keratin d) keratin, telogen and anagen 24) What happens during the Catagen stage of the hair growth cycle? a) Active growth b) Changing stage c) Oily stage d) resting stage 25) Which stage of growth is most of the hair in at any one time? a) Anagen b) Categen c) Keratin d) Telogen 26) What non-contagious disorder is identified by thick, silvery slaes that can be itchy and bleed? a) dandruff b) head lice c) psoriasis d) ringworm 27) An example of a fungal skin infection is a) Alopecia b) eczema c) impetigo d) ringworm 28) An example of a bacterial infection is: a) alopecia b) eczema c) impetigo d) ringworm 29) Scabies is identified as a) a lump on top or under the scalp b) rash made up of tiny itchy red spots c) dry skin with weeping sores in the middle d) greyish brown insects live on the scalp 30) When the production of skin cells is too fast the skin cells build up causing: a) dandruff b) dermatitus c) eczema d) folliculitis 31) How is hair that is severely damaged identified? a) dull straight and long b) oily weak and shiny c) rough split and broken d) smooth short and grey 32) Would it be the stylists responsibility to name specific conditions when referring a client to a trichologist or GP a) No because it is personal client information b) no because you are not medically trained c) yes, so the client can get the correct treatment d) yes so the client has all the information 33) Why is it necessary to refer a client to a pharmacist if they suspect head lice? a) To obtain a chemical based lotion and avoid cross infestation b) To obtain a cream to treat the infection and avoid cross contamination c) to obtain a spirit based lotion to combat itching of the scalp d) to obtain a sulphide based shampoo to help with treating the condition 34) Which of these conditions should be referred to a GP to avoid cross infection? a) Folliculitis b) ingrowing hair c) ringworm d) split ends 35) Which of these client conditions would you need to a refer to a pharmacist, trichologist or GP? a) Headlice, Impetigo, scabies and ringworm b) baldness, greasiness and split ends c) no conditions need referring as you can deal with them d) Split ends, oily hair and over processed hair. 36) Why is it necessary to refer a client to the trichologist if the stylist suspects the client has alopecia? To ensure the client: a) obtains chemical based lotion to combat the condition b) obtains sulphide based shampoos and conditioners c) receives a qualified diagnosis and treatment of the condition d) receives no additional damage to the hair and scalp 37) If you discovered a serious adverse skin or scalp condition what action would you take? a) continue with the service and ensure client is happy b) continue with service but refer to a GP after c) Stop service and refer client to a chemist d) stop service and refer client to a GP 38) if a client's hair characteristics were coarse in texture and curly, what products would you recommend they use to stop their hair from looking dry? a) Products that are alkaline based b) products that are moisturising c) products that remove excess oil d) products with extreme firm hold 39) A client with type 1b hair would like to achieve a loose beach wave effect. Which products are most suitable? a) Moisturising spray, serum and hairspray b) settling lotion, serum/light wax and hairspray c) volumising creme, texture spray and hairspray d) Wax, texturing clay and hairspray 40) You have a client whose hair is classified as 2b and would like a short quiffed textured style. What produces would you use? a) Moisturising, volumising lotion and hairspray b) Setting lotion, serum/light wax and hairspray c) volumising creme, texture spray and hairspray d) Wax, texturing clay and hairspray 41) You have a client whose hair is classified at 1b and is chemically damage. They would like their hair dried with a smooth finish. Which piece of equipment would acheive this? a) A diffuser used on towel dried hair b) hairdryer on low heat c) nozzle hairdryer with high heat d) Straightening iron on low heat on damp hair. 42) It is important to gain consent from the client to record information on a record card to meet the requirements of: a) Consumer protection b) data protection c) equal opportunities d) public liability 43) What information is recorded on a client's record card? a) Name address and services carried out b) Name, hair length and children's names c) Name, NHS number and services carried out d) Record cards are not needed for clients 44) What are the possible consequences of not maintaining client confidentiality? a) Incorrect service b) legal action c) out of date records d) wrong hair colour

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