EXPLAINING A PROBLEM The problem ____ the boiler's not working. It's ____ the boiler. There ____ be a mistake. I'm ____ about my new magazine subscription. I've got a problem ____ the last bill I received. ASKING FOR ACTION Could you ____ the money that was taken from my account? I'd like ____ to fix it today. I want to ____ why that is. ____ the inconvenience, I think a I deserve refund. Would it be ____ to come and fix it today? Could you refund the ____? I want to know why ____ is. RESPONDING TO A REQUEST FOR ACTION Let me check to ____ what happened. I'll have a ____ with my manager. I'll sort that ____ for you right away. I can't promise anything but I'll try ____ come this evening. I'll ____ sure that you get a call back in the next two days. I'm afraid we can't ____ that. I'll ____ that out for you right away. I can't ____ anything.

Roadmap B2 - Unit 9D - explain a problem and ask for action

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