1) Duties of an Administration Assistant. a) Answering the telephone and transferring to appropriate member of staff b) High level of computer/IT skills – to be able to carry out administrative tasks efficiently c) Making appointments in the electronic diary for meetings, events d) Ability to form relationships with colleagues – in order to motivate and support other team members e) Sending and receiving e-mails to/from customers/suppliers/employees f) Creating reports using word processing software 2) Skills/Qualities required of an Administration Assistant a) Have good time keeping and attendance as employers need employees they can rely on b) Have a good dress sense and speak three different languages c) Be reliable/responsible/hard working - to ensure all tasks are completed on time d) High level of computer/IT skills – to be able to carry out administrative tasks efficiently e) Ability to form relationships with colleagues – in order to motivate and support other team members f) Able to make tea/coffee under pressure  3) What time was the event? a) 09:00 b) All day c) 21/06/2022 4) What would essential information include? a) name of organisation, phone, e-mail and web b) name and address of organisation c) name and address of organisation, phone, e-mail and web 5) The keyboarding mark (1K) is awarded for: a) Event Date & Company Name b) Event Name, Event Date, & Company Name c) Logo d) Space for customer name and email address 6) 1P was awarded for: a) Inserting the 'Home' b) Printing all slides on ONE page 7) Slide 2 had to be printed on a separate page and included: a) a logo b) graphics c) Text d) Slogan in Footer e) Heading f) All of the above 8) Explain benefits of good customer service. a) Provide training to cover health and safety issues b) Increased customer satisfaction – customers will be more likely to return to the business c) Employers must provide a safe entrance and exit from work d) Reduce complaints – the business will gain a good reputation e) Competitive edge – which can lead to increased market share 9) Outline employer responsibilities in terms of health and safety. a) Provide training to cover health and safety issues b) Carry out risk assessments in the workplace c) Ensure completion of accident report forms in the event of an incident. d) Employers must provide a safe entrance and exit from work e) Read the health & safety policy and ensure they wear the protective clothing provided to them by their EMPLOYER f) Employers must provide protective clothing where necessary 10) Describe 2 organisational responsibilities with regards to Fire Regulations/Precautions legislation. a) Employers must provide fire-fighting equipment. b) Employers must provide fire detectors and alarm system throughout the premises and must be regularly maintained c) Employers must train employees in fire procedures. d) Employers must have regular fire drills. e) Employers must ensure routes to emergency exits from a workplace and the exits themselves shall be kept clear at all times f) All of the above 11) The activities table is... a) a list of 8 different activities b) sorted A-Z 12) The mark awarded (1E) is for.... a) Keyboarding b) ENC included c) Ref/Date 13) 1H was awarded for... a) Email signature b) website hyperlink c) Marked high priority/urgent 14) How many hours per week was the Job Advert for? a) 30 b) 35 c) 40 15) To insert the HOME button to hyperlink to slide one, we.. a) Insert SHAPE that looks like a HOME b) click INSERT, SHAPE, and select the HOME button at the bottom

Nat 5 Prelim AIT Assignment Paper Review

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