DevelopU - Provides training options - videos and articles  , Calabrio - Provides a look into our agents schedule and adherence , Medallia - Allows you to see consumers survey data on their experience with our agents  , Amazon Connect - Allows you to see call volume, listen to calls and run stats reports  , RR Tool - Allows you to recognizes your agents and peers , TIRA - A place were you enter in your notes from coaches and huddles , Tableau - A tool that allows you to see the internal quality tool and the attrition dashboard ,

TL Coaching Playbook - What Are My Resources

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