Can I help you? - Yeah, my bag hasn't arrived., Which flight were you on? - Flight EZY6035 from Madrid., And you're a visitor to the UK? - Yes, that's right., How long are you staying for? - Five days., OK. How many bags are you missing? - Just one - a sports bag., Can you describe it for me? - Well, it's dark blue...and it's made of canvas., And what size is it? - It's quite large., Anything else? - Yes, it has a logo., And what was in the bag? - Clothes, toiletries, all my personal belongings., Can I have your contact number in the UK? - It's 07700 439826.,

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