Chairing the negotiation: How do you propose we deal with this issue?, Look, can we try and avoid (any setbacks) ?, I need to know ... , Can I leave you to ... ?, What do you think we should do about...?, I don't want any (setbacks)., Would you be happy to ... ? , Expressing points of disagreement: I'm sorry but I can't just ..., I see what you mean but ..., I just don't understand how ..., I just won't be able to go ahead with (the launch), Don't expect me to ...? , I'm cancelling (the launch)., Offering a compromise: I'm prepared to ... if ..., Would it help if ...? , I'd be more than happy to ... , Why don't I ...?,

BR Adv U5 Dealing with conflict p41 t9

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