a reputation for good communication with clients. - They'll be easy to work with- they certainly have _, across as being a bit unfriendly. - She's quite shy, but sometimes she comes _ , a good relationship with clients so they trust me. - As a financial adviser, I have to build _ , an instant dislike to him. - I thought he was arrogant, so I took _ , a more modern image. - To attract younger customers, you'll have to project _ , an impression of efficiency and professionalism. - If your office is clean and tidy, it creates _ , its online profile more carefully. - Your company needs to manage _ , opinion of us. - I'm afraid that these faults might mean our customers start to form a bad _ ,

Ex 1 Match upper U1

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