1) In the area you are calling from we are currently experiencing severe conditions that are restricting our ability to provide any road service in a safe manner. There is no current ETA but, If you are safe and in a position to call back at a later time please do so. Thank you for your understanding during this difficult time. If you are in a Life or Death situation please call 911. a) Resolution Code b) Code Black c) Weather Event d) Wrong Service Vehicle e) MR f) Phonetic 2) In the area you are calling from we are currently experiencing severe conditions that are limiting our ability to provide road service. We are responding to Emergency and safety situations only. If you are in a Life or Death situation please call 911. If you are safe and in a position to call back at a later time please do so. For emergency and safety related calls the Local Tow Provider will contact you shortly to advise an ETA. Thank you for your understanding. a) Weather Event b) Misroute c) Code Purple d) Wrong Breakdown Location e) Code Scripting f) Priority 3) We are currently experiencing a high number of road service events in your area. As a result it is difficult to provide an accurate arrival time. Please also note that it may not be possible to tow outside of the local area until conditions improve. Someone with local area knowledge will contact you shortly to provide more details. a) Code Orange b) Code Blue c) Force Spot d) Auto Spotted e) Resolution Code f) Priority 4) This area is being impacted by a severe weather event (SNOW OR ICE STORMS) resulting in long service delays. In some cases road closures may cause the inability to render service. Please also note that it may not be possible to tow outside of the local area until conditions improve. The Local Tow Provider will contact you shortly to provide more details. A dispatcher will contact the member to provide them with an updated ETA. a) Code Red b) Code Orange c) Code 6 d) Relay Tow e) Code 2 f) SE 5) The area you are currently in is being impacted by a severe weather event (SEVERE RAIN, FLOODING) resulting in long service delays. In some cases road closures may cause the inability to render service. Please also note that it may not be possible to tow outside of the local area until conditions improve. The Local Tow Provider will contact you shortly to provide more details. Currently, we cannot quote an Estimated Time of Arrival but a dispatcher will contact you with an update as soon as we have one. a) Force Spot b) Code Orange c) SR d) Code Yellow e) P1 f) Code 7 6) As a result of unhealthy air quality, resources in the area may be limited and delayed. Our AAA Service Provider will contact you shortly to provide an updated ETA. If you have the ability to wait inside, please do so and we can call you upon arrival. a) Code 6 b) Auto Spotted c) Code Grey d) Backhaul e) Code Brown f) Code 1 7) This area is being impacted by an event (SPECIAL EVENTS,WILDFIRES, TECHNOLOGY ISSUES, MAJOR ROADWAY ACCIDENTS) resulting in long service delays. In some cases road closures may cause the inability to render service. Please also note that it may not be possible to tow outside of the local area until conditions improve. The Local Tow Provider will contact you shortly to provide more details. Currently, we cannot quote an Estimated Time of Arrival but a dispatcher will contact you with an update as soon as we have one. a) Force Spot b) Code Orange c) Member Callback/GOA d) Wrong Breakdown Location e) Code 8 f) Code Black 8) Due to power outages in your area, we are not providing fuel deliveries at this time. a) SR b) P4 c) G301 d) Code Brown e) Code Orange f) Code White 9) These are codes that can help clarify which letter of the alphabet your trying to say a) Code Red b) Phonetic c) Resolution d) Dispatch Error e) Pacesetter f) Code Scripting 10) When a dispatcher has made a mistake in handling the call and the shop should not be penalized a) P1 b) Battery Convert c) R2 d) Code Black e) Script Code f) R1 11) A call has been spotted to the wrong facility. The original station does not have the equipment to tow motor homes, recreational vehicles, and motorcycles. The original service provider is not being penalized for the reassignment due to the error a) SE b) BDL c) SP Request d) MR e) P6 f) R2 12) A call is being re-spotted from one service provider to another due to lack of equipment. This code counts as a passed call or T13 to the original station handling the area, so be sure all has been done to avoid a negative impact to the provider. a) P1 b) Weather Event c) SE - Station/Equipment unavailable d) Delay Tow e) SR - Strategic Routing f) BDL 13) Specific arrangements have been put in place by the AFR handling the territory to cover a zone of operation. This code does not count as a passed call from the original service provider that supports the area. Examples: Prearrangements have been made for one station to cover another station’s territory for a specific amount of time. a) Code Orange b) MR c) SR - Strategic Routing d) Code Blue e) P4 f) R8 14) The G in G380 equates to what? a) Member was GOA b) VEH was unattended c) Got member going d) member was towed e) Resolution Code f) Code scripting 15) G301 is what kind of Code? a) Pacesetter b) Resolution c) Scripting d) Events e) Phonetic f) Clearing 16) When passing a call to another service provider that is helping the high demand of calls due to the weather events in the territory. This code does not count as a passed call against original service provider a) Unknown b) Event Scripting c) Misroute d) Code Black e) Resolution f) Pacesetter 17) Codes that are used to ensure proper payment a) Resoultion codes b) Clearing Codes c) Pacesetter d) Phonetic e) Scripting f) Code 4 18) XX = a) Passing Case b) MR c) Canceled d) Resolution e) Clearing f) Code 8 19) P6 is which type of code? a) Resolution b) Clearing c) Scripting d) Pacesetter e) Phonetic f) Priority 20) We are unable to provide service today a) Code 2 b) Code Purple c) Code 8 d) Priority Code e) Resolution Codes f) R1 21) The N in N790 equates to what? a) Member was GOA b) No Go - Veh was towed c) Got the member going d) Clearing Code e) Resolution Code f) Event Scripting 22) Codes used to represent letters with words for clarifying communication? a) Phonetic b) Football call outs c) Resolution d) Priority e) Hollywood movie lingo f) Code Scripting 23) What code can be used to appease a very upset member? a) Priority Code b) escalation call c) exception d) P6 e) Clearing f) Event 24) Challenge Question: Who can activate Weather Scripting? a) Dispatchers b) Shop Drivers c) Team Leads d) Managers e) AFR's f) Shop Owner

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