1) Which of these is NOT an example of a stakeholder? a) Pressure Group b) Local Community c) Competitors d) Employees 2) Define the term internal stakeholder. a) Any individual or group outside an organisation that has an interest in a business succeeding. b) Any individual or group within an organisation that has an interest in a business succeeding. c) Owners d) Managers 3) Which of these is an example of an internal stakeholder? a) Customers b) Managers c) Suppliers d) Banks 4) Define the term external stakeholder. a) Government b) Local Community c) Any individual or group within an organisation that has an interest in a business succeeding. d) Any individual or group outside an organisation that has an interest in a business succeeding. 5) Which of these is an example of an external stakeholder? a) Owners b) Employees c) Banks d) Managers 6) Both internal and external stakeholders can have an influence on the success of a business. a) True b) False 7) Customers can influence a business by: a) Increasing the tax a business is required to pay. b) Increasing the cost of raw materials. c) Hiring and firing employees. d) Decreasing the amount of products they buy or services they use. 8) Owners can influence a business by: a) Increasing the amount of products they buy or services they use. b) Choosing to invest more money. c) Awarding grants to a business. d) Decreasing the cost of materials supplied. 9) Banks can influence a business by: a) Protesting against the actions of a business. b) Giving advice or guidance on how to run the business well. c) Changing interest rates for loans. d) Hiring or firing employees. 10) Employees can influence a business by: a) Taking industrial action against the business. b) Choosing to invest less money. c) Decreasing the tax a business is required to pay. d) Increasing the cost of raw materials. 11) What is stakeholder interdependence? a) Why a stakeholder needs another stakeholder. b) The disagreements that can occur between different stakeholders. c) When a stakeholder has an effect on something. d) When a stakeholder is concerned with something. 12) What is stakeholder conflict? a) When a stakeholder is concerned with something. b) When a stakeholder has an effect on something. c) The disagreements that can occur between different stakeholders. d) Why a stakeholder needs another stakeholder. 13) Managers need suppliers to provide them with high quality stock when required and suppliers need managers to buy supplies from them to keep them in business. Is this an example of interdependence or conflict? a) Interdependence b) Conflict 14) Managers want the highest profit possible on sales whereas customers want low prices for high quality goods. Is this an example of interdependence or conflict?  a) Interdependence b) Conflict 15) Owners generally seek high profits and so may be reluctant to see the business pay high wages to staff. Is this an example of interdependence or conflict? a) Interdependence b) Conflict 16) Owners need employees to work hard for them to help satisfy customers and increase sales and employees need owners to provide them with fair wages and good working conditions. Is this an example of interdependence or conflict? a) Interdependence b) Conflict 17) Customers need owners to provide them with the goods and services they require, and owners need customers to buy their products. Is this an example of interdependence or conflict? a) Interdependence b) Conflict 18) A business decision to move production overseas may reduce staff costs. It will therefore benefit owners but work against the interests of existing staff who will lose their jobs. Is this an example of interdependence or conflict? a) Interdependence b) Conflict 19) Owners have an interest in a business doing well so that they: a) Get promoted. b) Can invest or withdraw equity into the business. c) Make a profit. d) Can decide whether or not to purchase the product or use the service. 20) Customers have an interest in a business doing well because they want: a) Quality products and services. b) Firms to bring jobs to the area. c) Improved working conditions. d) To win bonuses. 21) Employees have an interest in a business doing well because they want: a) To pay corporation tax. b) The organisation to pay their loans in full and on time. c) Job security. d) Value for money. 22) Banks have an interest in a business doing well so that: a) They receive high dividends. b) They provide goods and services for the population. c) They receive regular orders from their customers. d) The organisation can pay their loans in full and on time. 23) Pressure groups can protest and petition if unhappy at an organisation’s conduct. a) Interest b) Influence 24) Managers can create company policies. a) Interest b) Influence 25) Governments want firms to create jobs and wealth for the population. a) Interest b) Influence

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