address the sender by their first name., often write longer, more complex sentences., address the sender as Mr/ Mrs /Ms + surname , use informal punctuation (exclamation marks...), end the letter with informal phrases, e.g.Speak soon + first name, often use the passive form, use full forms, e.g. I am writing... , use colloquial language, use formal linking words, e.g. however..., end the letter with Yours sincerely or Yours faithfully (if we don’t know the receiver's name) and our full name..

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