1) Good evening!! How may I help you? a) Good evening! I have a reservation. b) Let me help you. 2) What name is the reservation under? a) Cindy Smith. b) Yes. Here you are. 3) Can you spell your last name, please? a) Sure, it's S - M - I - T - H. b) I can't. 4) What kind of room would you like? a) No, thanks. b) A Double room, please. 5) How long are you staying? a) It is next to the bus station. b) Two weeks. 6) May I see your passport, please? a) I don't have it. b) Yes, here it is. 7) Would you please fill out this registration form? a) Sure.  b) Why would I do that? 8) May I have your credit card, please? a) Yes. Here you are. b) It is on the right. 9) Here's your key, room 409 on the fourth floor. There's a lift just behind you. a) Thank you. b) Here is your key.

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