Showing empathy: It must have been quite upsetting to see everything in a mess., That can't be easy for you!, Reassuring the other person:  Well, I'm sure it won't come to that., It's not that I don't trust you of course., Trying to find compromise: Maybe we can try and work sothing out., I suppose I might be able to wait a few more days., Appologizing / admitting mistakes: Perhaps, I was a little harsh with you yesterday., I may have lost a temper a little yesterday., Identifying reasons: I can see why you are so desperate for me to pay the rent on time., How come you decided to rent out this flat if you don't mind me asking?,

Roadmap C1 - Unit 4D

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