Sender's address, Date, Name and address of recipient, Greeting (Dear Ms. Chapman / Dear Sir/Madam), Paragraph 1 - Reason for writing, Paragraph 2 - the problems, Paragraph 3 - what you want the reader to do, Close - a polite way to end a letter, Sign off (Yours sincerely.../ Yours faithfully), Sender's name.

Letter of complaint - layout

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