1) What will be a good "Closing call case" phrase example? a) It was a pleasure to assist you today, have a nice day. b) Your welcome, bye! c) Thank you for contacting us, best of luck on your online sale! Have a great day. d) OK, bye bye! 2) What will be a good "Closing email case" phrase example? a) It has been a real pleasure to assist you. I wish you a good day. b) Bye, have a good one. c) We are pleased to assist you, good luck with your future online sales. d) I hope that everything has been clarified. Bye e) We truly appreciate your business and look forward to serving you again. 3) How will you show empathy when providing bad news? a) I understand this can be frustrating, and I do appreciate your understanding even when this is not the expected resolution b) I do apologize for all this situation, I will feel so frustrated too. c) I'm sorry for this issue, I know how you feel about this... d) We are sorry for the inconvenience as we understand this is frustrating and important for you and your business. 4) How to acknowledge the seller's concern? a) I understand, let me start working on it b) It sounds so frustrated, let me... c) By reviewing your email/ based on what you told me, I understand... d) OK, I understand the issue. 5) What will be the best greeting for an email?  a) Hi, I understand your issue. Let me provide you our investigation outcomes b) Hello from Amazon, we have review your concern and unfortunately... c) Hi, this is (Associate name). In response to your email... d) Thank you for reaching out to us SELLERNAME team. This is xxxxxx, and it will be a pleasure to assist you today.  e) Based on the information provided, we understand that you would like to . We are sorry for the inconvenience as we understand this is frustrating and important for you and your business.

Use empathetic wording

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